Welcome to the Massachusetts Communications Supervisors Association!

"Developing Dispatchers & Dispatch Centers"


Ebola Response: 24/7 Protocol for Consulting with the Department of Public Health Click here for viewable/printable protocol.
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description for It's Your Ship - Leadership

It's Your Ship - Leadership Navigating the Waters of Your Communications Center offered by Public Safety Training Consultants (PSTC) has been approved by the State 911 Department and is on the "Approved Training Classes"  list  for continuing dispatch education credits available at www.mass.gov/e911.

Message to PSAPs Regarding Grant Reimbursements from State 911 Department


The State 911 Department (Department) continues its efforts to process all reimbursements for PSAPs under the Department’s grant program.  To expedite this process, the plan for addressing outstanding reimbursements as of October 14, 2014under the FY 2012, FY 2013 and/or FY 2014 Support and Incentive Grant program and/or Training Grant/Regulatory Compliance Grant program, is as follows.


First, for those outstanding reimbursements where the review process has begun, the Department will continue its review and issue payments by December 31, 2014.


Second, for those outstanding reimbursements where the review process has not begun, PSAPs will receive a payment equivalent to 75% of the initial reconciliation of those outstanding reimbursements. The Department will begin processing those payments on October 15, 2014 and will complete this process by December 31, 2014.  The balance of the funds owed will be processed as timely as possible as the Department works through the backlog and completes the final reconciliation of the individual reimbursement requests.


For PSAPs that still have outstanding FY 2014 reimbursements not yet submitted, please submit those reimbursements before October 14, 2014.  Any FY 2014 reimbursement request received after October 14, 2014 will be processed as soon as possible, but after we finish the reimbursement plan described above.


With respect to the FY 2015 reimbursements, the Department will continue to work within the guidelines to review submissions and issue payments as soon as possible.  The Department will make every effort to process reimbursements within the 30-day window, understanding there may exceptions based on the individual submission. 


We thank you for your continued patience and cooperation.


Frank Pozniak

Executive Director

State 911 Department

MCSA Recent News

FY14 Election Results

2014 Membership List

Here is a list of all agencies which have joined as FY14 members!

Regional Public Safety Answering Point and Regional Secondary Public Safety Answering Point and Regional Emergency Communication Center Development Grant Guidelines and Application Package Fiscal Year 2015

A link to the state FY2015 State 911 Regional and Regional Secondary PSAP and RECC Development Grant
is provided by clicking here

Description and Application (.DOC)

State 911 Newsletters

This link will direct you to current and past newsletters.

MEMA Monthly Reports

Please click here to view MEMA's monthly reports!

Critique of MapStar Now Online

Go to Resources, Understanding Wireless 911, and click on G. Fosque's Critique of MapStar. 

The Massachusetts Communications Supervisors Association (MCSA) is an independent, voluntary association of persons who manage, supervise, work in or are involved with the operation of 911 and dispatch organizations. MCSA members are sworn fire or police personnel of various ranks, communications supervisors, dispatchers, 911 operators, and other employees of police and fire departments, emergency communications departments, county dispatch centers, state police communications centers, state and other organizations working with 911 and dispatch functions, and EMS providers.

Please click here for information on joining the MCSA.

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Upcoming Meetings: Meetings start at 10AM


January 21, 2015 
Nashoba Valley RECC

270 Barnum Rd
Devens, MA 01434 
Presenter: Emergency CallWorks
- Overview Next Gen 911 Call Handling Application
Followed By MCSA Business Meeting
Meeting begins at 10AM 

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