Welcome to the Massachusetts Communications Supervisors Association!

"Developing Dispatchers & Dispatch Centers"

Click her
e for link to registration and printable 

It's Your Ship - Leadership Navigating the Waters of Your Communications Center offered by Public Safety Training Consultants (PSTC) has been approved by the State 911 Department and is on the "Approved Training Classes"  list  for continuing dispatch education credits available at www.mass.gov/e911.

Message to PSAPs Regarding Grant Reimbursements from State 911 Department


The State 911 Department (Department) continues its efforts to process all reimbursements for PSAPs under the Department’s grant program.  To expedite this process, the plan for addressing outstanding reimbursements as of October 14, 2014under the FY 2012, FY 2013 and/or FY 2014 Support and Incentive Grant program and/or Training Grant/Regulatory Compliance Grant program, is as follows.


First, for those outstanding reimbursements where the review process has begun, the Department will continue its review and issue payments by December 31, 2014.


Second, for those outstanding reimbursements where the review process has not begun, PSAPs will receive a payment equivalent to 75% of the initial reconciliation of those outstanding reimbursements. The Department will begin processing those payments on October 15, 2014 and will complete this process by December 31, 2014.  The balance of the funds owed will be processed as timely as possible as the Department works through the backlog and completes the final reconciliation of the individual reimbursement requests.


For PSAPs that still have outstanding FY 2014 reimbursements not yet submitted, please submit those reimbursements before October 14, 2014.  Any FY 2014 reimbursement request received after October 14, 2014 will be processed as soon as possible, but after we finish the reimbursement plan described above.


With respect to the FY 2015 reimbursements, the Department will continue to work within the guidelines to review submissions and issue payments as soon as possible.  The Department will make every effort to process reimbursements within the 30-day window, understanding there may exceptions based on the individual submission. 


We thank you for your continued patience and cooperation.


Frank Pozniak

Executive Director

State 911 Department

MCSA Recent News

Bob "Red" Button Passing

MCSA is sad to announce the passing of Bob “Red” Button, one of the original founders and supporters of the Massachusetts Communications Supervisor Association. Bob was instrumental in developing training standards for the State 9-1-1 Dispatch Academy and donated many hours of unpaid time to teach new dispatchers in basic telecommunications and fire dispatching during the Academy’s early years.  Please see the attached link to his obituary notice:





Mansfield Firefighters Local 1820 http://vimeo.com/105097145


Remark from Seekonk Director of Communications Christopher Campbell. “ Red was a great guy and influenced my career greatly.”


Remark from Gardner Director of Communications Lori Lyons “Another great 911 peer who’s smile warmed many – sad for the loss, thoughts and prayers to all who’s lives he touched RIP”


Remark from Holbrook Regional PSAP Communications Director Steve Hooke “Bob was a great guy. Thoughts and prayers to his family. RIP”

Remark from Rochester Communications Director Tracy Eldridge “I too heard of his passing yesterday, very sad for the 911 communications world he was a good guy :( “

Remark from State 9-1-1 Program Manager Monna Wallace Very sad, I remember him with fond  memories for his dedication and loyalty to



Remark from Cambridge Administration & Training Supervisor Leslie Carroll “ It seems like yesterday we were laughing at a meeting somewhere. Your friendship and professional guidance will be sorely missed.”

CCM Scholarship Recipients

For List of CCM Scholarship Recipients 2012-2014 click HERE

2014 APCO Atlantic Chapter and NH Emergency Dispatchers Association Joint Regional Conference:

Click here for more details

FY14 Election Results

2014 Membership List

Here is a list of all agencies which have joined as FY14 members!

Public Safety Answering Point and Regional Emergency Communication Center Support and Incentive Grants Guidelines and Application Package Fiscal Year 2015

A link to the state FY2015 Support and Incentive Grant is provided by clicking here

Description and Application (.DOC)

The Massachusetts Communications Supervisors Association (MCSA) is an independent, voluntary association of persons who manage, supervise, work in or are involved with the operation of 911 and dispatch organizations. MCSA members are sworn fire or police personnel of various ranks, communications supervisors, dispatchers, 911 operators, and other employees of police and fire departments, emergency communications departments, county dispatch centers, state police communications centers, state and other organizations working with 911 and dispatch functions, and EMS providers.

Please click here for information on joining the MCSA.

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Upcoming Meetings: Meetings start at 10AM


November 19, 2014 
Boxford Town Hall

7 Spofford Rd
Boxford, MA 01921 
Presenter: State 911 Department - Next Gen 911 Update
Followed By MCSA Business Meeting
Meeting begins at 10AM 

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