1/10: Danvers PSAP

The Town of Danvers has an opening for a full time Civilian Dispatcher.  The position, located at the Police Station communications center, is responsible for the full range of dispatch functions, including emergency telephone and radio communication, alarm line monitoring, and incident documentation.  Starting rate is $17.24/hr.  Relevant education and background check required.  Full description located on web at www.danvers.govoffice.com  under Departments/Human Resources.  Screening begins in early January. Interested candidates please forward application and/or resume to Human Resources, Town Hall, 64 Cabot Road, Danvers, MA 01923 or electronically to pkotchian@mail.danvers-ma.org.

12/09: Andover PSAP:

PUBLIC SAFETY DISPATCHER
Police Department

DEFINITION
Under the general supervision of the Dispatch Supervisor or the officer on-duty, respond to E911 and business calls to the combined Police/Fire Public Safety Communications Center; dispatch police, fire and EMT personnel; respond to burglar and fire alarms in accordance with established procedures; monitor police and fire radios, holding cell monitor, and outside perimeter cameras; maintain appropriate computerized and manual records; assist other departments as needed.ESSENTIAL FUNCTIONS
* Serve in the capacity of a fire and police signal operator. Answer multiple telephone lines at the Public Safety Communications Center; acquire information from citizens and other individuals requesting public safety services or assistance, including management of callers in stress; prioritize all calls for proper responses; respond to requests for information from citizens.

*Analyze information from multiple alarm systems, given signals, messages, codes and data, so that the information is properly interpreted in preparation for response.

*Monitor and respond to multiple public safety radio channels; relay information and data as required for resolution, referral, or response to an incident or service request. Assess the priority of service requests.

*Prepare data for dispatch or referral by evaluating, categorizing, formatting and documenting the incident or service-related information.

*Dispatch public safety personnel and apparatus twenty-four hours per day; dispatch selected town service personnel, such as DPW employees, after normal business hours; serve as dispatch for Fire and Police mutual aid requests.

*Generate correct, complete and concise records of public safety service requests in accordance with policies and procedures.

*Maintain communication records; record information and enter data into computer information system.

*Assist police officers and shift supervisor with arrests and bookings through LEAP computer searches for outstanding warrants, suicide search, probation, out of state searches, license and registration searches and other related information; retrieve and print information for officers.

*Assist citizens at the station with a variety of issues, such as motor vehicle accident reports, fire arms applications, and giving out directions.

*Perform related duties as required.


MINIMUM QUALIFICATIONS
Skills, Knowledge and Abilities

* Ability to communicate clearly and concisely in person and by telephone.

* Ability to assist the public and maintain favorable public relations.

* Ability to make decisions and judgments based on training, procedures, manuals and common sense.

* Ability to maintain composure in stressful situations and to reassure distraught callers.

* Ability to follow written and verbal instructions, and complex procedures outlined in the Police and Fire Manuals, and LEAPS manual.

* Ability to remember and recall detailed information.

* Ability to listen well and discern information form citizens under duress and/or citizens who have some difficulty communicating in English.

* Ability to work well with others in a team environment.

* Knowledge of automated emergency dispatch systems and procedures; highly skilled in performing word processing, data entry and other computer applications with accuracy and reasonable speed.

* Ability to read, write and spell the English language.


EDUCATION AND EXPERIENCE

Duties require high school diploma; knowledge of automated emergency dispatch systems and procedures; 2-3 years of related experience; or any equivalent combination of education and experience.


SUPERVISORY RESPONSIBILITY
None.


PHYSICAL ELEMENTS

* Console/communications desk environment, subject to prolonged periods of sitting, continuous telephone and radio calls, interruptions and high noise level.

* Close eye-hand coordination and finger dexterity required to operate equipment.

* Urgent, emergency calls, emotional callers and short response deadlines produce recurring intervals of high stress.


FLSA Status: Non-exempt
Grade: D-1
Standard Work Week: 38.5 hours

Job Class Code: 5292
Risk Code: 7720

Town of Andover Classification Review
Revised December 28, 1998; July 25, 2006

POSTING DATES 11/18/2009 - 11/26/2009

Primary Location: Public Safety Center - Police

Salary Information: / Hour

 For more information & to apply: http://andoverma.gov/hr/employopps.php

 Christopher M. Ryan
Communications Supervisor
Andover Public Safety Center
32 No. Main St.
Andover, MA 01810
(Tel.) 978-475-0411 Ext. 3064
(Fax) 978-623-8468

5/15/08: The Barnstable County Sheriff’s Office seeks trained individuals to serve as a telecommunicator in the Communications Division. Minimum requirements for employment are: Current CPR Certificate, current First Responder Certificate, APCO 40 Hour Telecommunicator Certificate, current APCO EMD Certificate (desirable) and computer knowledge. The BCSO offers a competitive salary range, an excellent benefits package with an opportunity for advancement in its new state-of-the-art Regional Communications Center located on the MMR at Otis ANGB.  AA/EOE. Please send letter of interest and resume by June 1^st to:

Peter Shea  ADS Human Resources
BCCF
6000 Sheriff’s Place
Bourne, MA. 02532

3/3/08: Newton - 1 Dispatch position, Salary Range $39,622 to $50,478 (real money!).4&2, shift TBD. Email Capt Paul Anastasia (panastasia@newtonma.gov).

10/24/07 - Waltham Dispatcher Exam Notice.

9/25/07 - Westwood Communications Officer

 The Westwood Police Department is seeking a full time Civilian Communications Officer to assist in answering 911 and non-emergency calls for the Town of Westwood. Duties include: Operates the criminal justice information system (CJIS); Disseminates various types of applications concerning licensing or registrations; Establishes priorities of calls for service, and dispatches the appropriate number and type of services to address the need; Monitors all radio frequencies in the communications center; monitors and maintains all equipment within the communications center; Answers inquiries from, and provides information to the public. Qualified candidates must be able to communicate clearly, maintain composure in stressful situations and have the ability to multi-task.

Minimum requirements: Must be at least 18 years of age; possess a High School Diploma/GED; and have a valid Driver’s License. Must be available to work nights, weekends, and holidays. Candidates must successfully complete a simulated dispatch examination.

The following qualifications are preferred, but not required:  E911 Training, CJIS/NCIC Certification, CPR/First Responder Training, Law Enforcement/Fire/Emergency Medical Dispatch Training, knowledge of Computer Aided Dispatch.

To Apply: Applications may be obtained at Westwood Police Department, 590 High Street, Westwood, MA. The application may also be downloaded from the Westwood PD web site, http://westwoodpd.org . A completed application should be accompanied by a resume and certificates of training and submitted in person or by mail to: Westwood Police Department, 590 High Street, Westwood, MA 02090. Open until filled.

Salary and Benefits: This is a full time, benefits position with a starting salary of $35,207. CCO’s are eligible to work overflow road jobs after the completion of training.

 The Town of Westwood is an equal opportunity employer.

7/20/07 - Waltham Chief Dispatcher (Leslie Carroll's former position)

7/19/07 - Norton Public Safety Dispatcher

The Norton Communications Center is looking for a full-time public safety dispatcher.  Must be able to work weekends, holidays and any shift as needed.  Shifts are as follows: 2300–0700, 0700–1600, 1600–2300, or swing shift.  Starting pay is $15.24 with full benefits. Primary responsibilities: answering 911 Emergency and business phone lines, dispatching for police, fire and EMS. Experience preferred, but will train the right person. Send resume and letter of interest prior to August 13, 2007 to:

Michael X. Wynn, Lead Dispatcher
Norton Communications Center
82 East Main St
Norton, MA  02766-2310

4/11/07: SETB Director Job Posting. Applications Due April 21, 2007 at EOPS.

3/3/07: Boston Police Jobs!

Boston CEO III

Boston Dispatcher

2/07: Cambridge Emergency Communications - Comm Supervisor for Admin and Training. Very interesting job! Open to external candidates as well as internal candidates (must have been 911 Dispatcher for 3 years). Need to apply by 2/26/07. Looking for a great person with project mgt, writing, training, admin skills plus great 911/dispatch background. Day shift. ($26.64/hr - $31.15/hr; $55-$64K; great benefits. See posting. Call George Fosque or Paula Snow at 617-349-6911 for more info.

2-23-06: Part-time 0800-1600 2-day/week Dispatcher in Chelsea: call Alan Alpert who manages the PSAP/Central Dispatch. (617) 660-1580. Email is aalpert@chelseama.gov.