Upcoming Training & Conferences | Massachusetts Communications Supervisors Association

Major Dispatch-Related Conferences

September 2010 MCSA Training Day - details later

NENA 2010 National Conference: Indianapolis, IN, June 5-10.

APCO 2010 National Conference: Houston, TX, Aug 1-4.

APCO Atlantic 2010 Fall Conference: Holiday Inn, Albany, NY Oct 3-6, 2010

IACP 2010 International Conference: Oct 23-27, 2010

Available Training (Please check with the State 9-1-1 Department to see if approved for reimbursement):

The MCSA does not specifically endorse any particular vendor. These listings are posted for the convenience of our members.

Click on column headings to sort!

Vendor	Date	Location	Course
Powerphone	09/10/10	Natick, MA	Protecting Law Enforcement Responders
Powerphone	09/22/10	Oxford, MA	Suicide Intervention
Powerphone	09/23/10	Grafton, MA	Active Shooting Response
Powerphone	10/08/10	Leicester, MA	Stress Identification & Management
State 911 Dept.	10/02/10	Maynard	Dispatch Academy (5 weeks)
Priority Dispatch	09/21/10	Salem	EMD (3 days)
Seminar	09/30/10	Northhampton	Telecommunicator Seminar Click here for info
Success Comm	11/19/10	Cambridge	Professional Dispatch Click here for info
Success Comm	11/18/10	Cambridge	Anger Management Click here for info
Success Comm	11/16/10	Cambridge	Team Building Click here for info (2 days)
Priority Dispatch	10/06/10	Northhampton	Priority Dispatch (3 days)
Impact America	09/29/10	Natick	Managing Emotions, Communications, & Time (Train the Trainer) - 3 days impactamerica@cox.net
Priority Dispatch	09/28/10	Malden	EMD (3 days)
Priority Dispatch	09/21/10	Malden	EMD (3 days)
Priority Dispatch	10/04/10	Northhampton	Emergency Fire Dispatch (3 days)
Priority Dispatch	10/06/10	Northhampton	Emergency Police Dispatch (3 days)
Priority Dispatch	11/08/10	Westboro	Emergency Medical Dispatch (3 days)
MPI	08/31/10	Westfield	911 Liability / Dealing with Difficult People
MPI	09/10/10	Revere	911 The Call Starts With You
MPI	10/20/10	Revere	Critical Incident Response
MPI	11/30/10	Revere	911 Liability / Supervision & Management Skills
MPI	01/13/11	Revere	Advanced LE Dispatch
MPI	11/04/10	North Andover	Critical Incident Response
MPI	01/07/11	North Andover	911 The Call Starts With You
MPI	10/29/10	Grafton	911 The Call Starts With You
MPI	02/08/10	Tewksbury	911 Liability

Training
Upcoming Training & Conferences
Dispatch Academy
Training Standards (2004 Recommendation)

Some Training Providers

APCO Institute - offers many courses, some on the Web!

Powerphone - offers many courses, you can also host a class in your area.

Priority Dispatch (also Medical Dispatch) training in EMD, EFD, and EPD, plus more.

NENA Emergency Number Professional Certification - take a test and become an ENP!

Professional Pride

Public Safety Training Consultants

many more: see Training at Dispatch Monthly

(old) Take a look at a college program for dispatchers! Kwantlen University, BC, Canada. Click here.