Welcome to the Massachusetts Communications Supervisors Association!


"Developing Dispatchers & Dispatch Centers"



Major Dispatch-Related Conferences

September 2010 MCSA Training Day - details later

NENA 2010 National Conference: Indianapolis, IN, June 5-10.

APCO 2010 National Conference: Houston, TX, Aug 1-4.

APCO Atlantic 2010 Fall Conference: Holiday Inn, Albany, NY Oct 3-6, 2010

IACP 2010 International Conference: Oct 23-27, 2010


Available Training (Please check with the State 9-1-1 Department to see if approved for reimbursement):

The MCSA does not specifically endorse any particular vendor. These listings are posted for the convenience of our members.


Click on column headings to sort!

Vendor Date Location Course
Powerphone 09/10/10 Natick, MA  Protecting Law Enforcement Responders
Powerphone  09/22/10  Oxford, MA  Suicide Intervention 
Powerphone  09/23/10  Grafton, MA  Active Shooting Response 
Powerphone  10/08/10  Leicester, MA  Stress Identification & Management 
State 911 Dept. 10/02/10 Maynard Dispatch Academy (5 weeks)
Priority Dispatch 09/21/10 Salem  EMD (3 days) 
Seminar 09/30/10 Northhampton Telecommunicator Seminar Click here for info
Success Comm 11/19/10 Cambridge Professional Dispatch Click here for info
Success Comm 11/18/10 Cambridge Anger Management Click here for info
Success Comm 11/16/10 Cambridge Team Building Click here for info (2 days)
Priority Dispatch 10/06/10 Northhampton Priority Dispatch (3 days)
Impact America 09/29/10 Natick Managing Emotions, Communications, & Time (Train the Trainer) - 3 days
impactamerica@cox.net
Priority Dispatch 09/28/10 Malden EMD (3 days)
Priority Dispatch 09/21/10 Malden EMD (3 days)
Priority Dispatch 10/04/10 Northhampton Emergency Fire Dispatch (3 days)
Priority Dispatch 10/06/10 Northhampton Emergency Police Dispatch (3 days)
Priority Dispatch 11/08/10 Westboro  Emergency Medical Dispatch (3 days)
MPI 08/31/10  Westfield  911 Liability / Dealing with Difficult People
MPI 09/10/10 Revere 911 The Call Starts With You
MPI 10/20/10 Revere Critical Incident Response
MPI 11/30/10 Revere  911 Liability / Supervision & Management Skills
MPI 01/13/11 Revere Advanced LE Dispatch
MPI 11/04/10  North Andover  Critical Incident Response
MPI 01/07/11 North Andover  911 The Call Starts With You
MPI 10/29/10 Grafton 911 The Call Starts With You
MPI 02/08/10 Tewksbury 911 Liability
Some Training Providers

APCO Institute - offers many courses, some on the Web!

Powerphone - offers many courses, you can also host a class in your area.

Priority Dispatch (also Medical Dispatch)  training in EMD, EFD, and EPD, plus more.

NENA Emergency Number Professional Certification - take a test and become an ENP!

Professional Pride

Public Safety Training Consultants

many more: see Training at Dispatch Monthly

(old) Take a look at a college program for dispatchers! Kwantlen University, BC, Canada. Click here.