Welcome to the Massachusetts Communications Supervisors Association!


"Developing Dispatchers & Dispatch Centers"



Major Dispatch-Related Conferences

NENA 2012 National Conference: Long Beach, CA, June 9-14.

APCO 2012 National Conference: Minneapolis, MN, Aug 19-22.

APCO Atlantic 2011 Fall Conference: Rockland, ME, October 24-26

IACP 2011 International Conference: Chicago, IL, Oct 22-26, 2011
Navigator 2012 Conference: Baltimore, MD, April 18-20, 2012


Available Training (Please check with the State 9-1-1 Department to see if approved for reimbursement):

The MCSA does not specifically endorse any particular vendor. These listings are posted for the convenience of our members.


Click on column headings to sort!

Vendor Date Location Course
APCO 03/07/12  Falmouth  Active Shooter Incidents 
MPI 02/03/12  Tewksbury  Testifying in Court 
MPI 02/20/12 Amherst 911- Call Starts with You
MPI 04/13/12 Wilmington 911- Call Starts with You
MPI 02/17/12  Foxboro Testifying in Court
MPI 02/24/12 North Brookfield  Testifying in Court
Priority Dispatch 02/15/12  Watertown EMD (3 days) 
APCO 02/08/12 North Andover Comm. Ctr. Supv. (3 days)
Powerphone 01/31/12 Saugus Fire Dispatch (2 days) 
Powerphone 02/22/12 Oxford Dispatch Judo (2 days) (Click here for more info)
Powerphone 03/06/12 Saugus Protecting LE Responders
Powerphone 03/07/12 Natick Dispatch Judo (2 days)
Powerphone 03/13/12 Plymouth Hostage Negotiations
Powerphone 04/11/12 Grafton Protecting LE Responders
Powerphone 05/22/12 Saugus  EMD (3 days) 
Some Training Providers

APCO Institute - offers many courses, some on the Web!
MEMA - Mass. Emergency Management Training Site

Powerphone - offers many courses, you can also host a class in your area.

Priority Dispatch (also Medical Dispatch)  training in EMD, EFD, and EPD, plus more.

NENA Emergency Number Professional Certification - take a test and become an ENP!

Professional Pride

Public Safety Training Consultants

many more: see Training at Dispatch Monthly

(old) Take a look at a college program for dispatchers! Kwantlen University, BC, Canada. Click here.